Homeless Helpline

MAKING A DIFFERENCE FOR THE HOMELESS

On average, 200 families every month are homeless and waiting for shelter, an increase of 85% from four years ago. Homeless family members include pregnant women, infants and children of all ages, children with disabilities, single parents, and traditional two parent families. Homeless families areliving in or on the brink of poverty or are middle income families who have lost their jobs and now their homes.

 

CALLING 2-1-1 IS THE FIRST STEP TO FINDING SHELTER.

A single setback such as illness, loss of a job or home foreclosure causes many families each year to become homeless. The road from homelessness to shelter can be long, hard and uncertain. Without support, information and reliable referrals, many would search aimlessly, trying to find resources to meet their most basic needs.

The 2-1-1 Homeless Helpline is the gateway to homeless services in Broward County, the first step in finding shelter, support services, or programs that help an individual or family who are homeless or on the verge of being homeless.

 

CRITICAL ROLE OF THE 2-1-1 HOMELESS HELPLINE

The 2-1-1 Homeless Helpline is operated by a team of highly skilled and compassionate 2-1-1 Broward counselors. The 2-1-1 team is responsible for managing the waiting list for families in need of shelter and for prioritizing placements based on critical factors such as health, safety and ages of children. The team works closely with homeless shelters to track the availability of family beds and to quickly place families at highest risk into those beds. The team also maintains regular contact with families on the waiting list to assess whether their needs or situations have changed.

 

SERVICES PROVIDED BY THE 2-1-1 HOMELESS HELPLINE

The 2-1-1 Homeless Helpline provides the following services to homeless individuals, families, and members of our community who are at risk of becoming homeless:

  • Empathetic and non-judgmental listening and emotional support
  • Assessment of needs and homeless situation
  • Information and referral to support programs, such as feeding sites and showering
    facilities
  • Screening and preliminary client intake for shelter placement
  • Connect homeless individuals with Homeless Outreach Teams
  • Prioritize critical needs and provide ongoing support and referrals to families on shelter
    waiting list
  • Connect homeless families with shelter beds as they become available
  • Provide specialized information and referrals to other services such as legal,
    intervention, financial assistance, basic needs and medical care

Funding for Homeless Helpline provided by Broward County

 

If you want more information or need find resources, call 2-1-1 or browse the Community Resource Database.

Find Providers


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Florida Power & Light
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TD
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