Services

2-1-1 Broward’s Services

Serving the entire population of our region, 2-1-1 Broward connects people with community, health and disaster services through a free, 24/7 stigma-free phone service and searchable online database. Using the power of technology and innovation, we connect people to the help they need. Learn more about our services below.

 

Special Needs Connection

The 2-1-1 Hotline for Children with Special Needs is Broward’s single source for information and referrals for children birth to 22 years of age with a developmental and/or physical disability. This specialized hotline focuses on helping parents, grandparents, caregivers, agencies, teachers, coaches, therapists, nurses and doctors who serve the needs of children with disabilities find support, answers and hope.

 

Homeless Helpline

The 2-1-1 Homeless Helpline is operated by a team of highly skilled and compassionate 2-1-1 Broward counselors. The 2-1-1 team is responsible for managing the waiting list for families in need of shelter and for prioritizing placements based on critical factors such as health, safety and ages of children. The team works closely with homeless shelters to track the availability of family beds and to quickly place families at highest risk into those beds. The team also maintains regular contact with families on the waiting list to assess whether their needs or situations have changed.

 

Senior Touchline

2-1-1 Broward Touchline is a free service that offers a daily telephone call for people over 60 years of age who live alone and need someone to check on them. The purpose of the program is to ensure that older adults can maintain their sense of well being while remaining in their homes and community. Many times, receiving daily Touchline calls can prevent older adults from requiring more costly services or institutional placement.

 

Teenspace

TeenSpace 2-1-1 is a fun, engaging, interactive website designed to serve as a way for teens, family members and professionals serving our youth and their families to communicate with 2-1-1 and each other through the use of today’s technology/networking tools. -1-1 Teen Hotline is a 24 hour, 7 day a week, free and anonymous telephone helpline for teens that need help or information. Specially trained 2-1-1 counselors listen to their feelings and concerns and help them make positive choices that will support their growth and success.

 

Behavioral Health

The 24-hour Behavioral Health INFOLine provides free, confidential emotional support, crisis intervention, and information and referrals to child and adolescent mental health services, substance abuse prevention and treatment programs, and other behavioral health services. The INFOLine serves as the first step to helping parents and professionals navigate the complex system of care and accessing the services their children need.

 

Disaster-Related Services

During a disaster, 2-1-1 works closely with government and community organizations to provide public information to the community. 2-1-1 also reports community needs that are not being met, and acts as the central communications point for other community agencies and non-governmental organizations.

 

Healthcare

As an information and referral agency, making information available is important. 2-1-1Broward does not recommend or rate any facility. However, we hope that listing these facilities in a central location will assist those looking for medical care.

 

Suicide Prevention

2-1-1 Broward serves people in crisis by providing 24-hour telephone counseling, emotional support, suicide prevention and intervention, and links to community resources.

 

Financial Assistance

2-1-1 Browardcan help you locate financial assistance for energy bill payment, medical expenses, public programs, mortgage consultation and more.

 

Military and Veteran Services

Every day in Broward County, families deal with deployment, separation and reunification with family members, and readjusting to daily life. Often times the most difficult problem is not knowing where to turn when help is needed. No matter if you’re a veteran, active military, reservist, transitioning to civilian life or a family member, 2-1-1 can will help you find the help you need.

 

Mental Health Services

2-1-1 Broward provides 24-hour, 7-day access to mental health services and alcohol and drug services. We serve as a 24/7 suicide prevention/intervention hotline, providing mental health crisis intervention and information and referral to mental health services and drug and alcohol treatment and recovery services for adults and adolescents.

 

Childrens Services

2-1-1 provides families access to critical services in the community.

 

If you need more information or to find resources, dial 2-1-1 or browse the Community Resource Database.

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